Gudrun Uhg

Le Vian - Ring Review

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Le Vian - Ring Review
Le Vian - Ring Review - Image 2
So disappointed with the company....chocolate diamonds keep falling out. I spoke with customer service manager and she won't do anything about it. She says, "you can send it in and we will evaluate it, no promises". This is so disheartening. We bought because the piece was beautiful and 'the name seemed as something you would stand behind". It was my birthday gift. I have diamind rings from China and Mexico and those diamomds dont fall out!!
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Reason of review:
Damaged or defective
Lakai Osv

Letter to Levian

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Bought an engagement ring back in April and have had nothing but problems with it. First within a month of having the ring it came out of round because the ring is apparently hollow.

Took it back to Kay's for a warranty repair came back with a big dent in the side of it and what I am guessing is some cheap black paint or that is supposed to look like black rhodium plating. If it is black rhodium playing the jeweler SUCKED! I now have a diamond that came out of the same ring... I'm very disappointed in the craftsmanship and quality of your jewelry.

I'm so disgusted by the quality I will not be referring anyone to purchase any jewelry that carries your name. Sadly I now not only am I left with a ring that is not going to be repaired in time for the wedding at the end of the month. I am questioning wether I even want to purchase the watches I was going to buy to match our wedding set. The sales people at Kay's claim when I talked to them about the diamond falling out was "you're not supposed to wear your ring on a daily basis..." if that's the case you guys really need to get your ring designs up to par and they shouldn't be selling your rings as engagement rings.

Let it be known my fianc hardly leaves the house because she is pregnant and can not work. Which makes my belief in the quality of your product even worse.

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Reason of review:
Bad quality
Conswella Khj
map-marker Great Neck, New York

Pretty up set

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My husband bought me a beautiful LeVian watch. I loved it so I wore it daily. It has been taken excellent care of. The watch band became tarnished so, I had the jewelry store where her purchased it send it it for a band replacement. This has been 3 months ago. It was supposed to be in two weeks ago then again last Friday. At this point I don't care if the band is replaced or not. Could really careless. I just want my watch back. At the tune of $400.00 to replace the watch band and this long to get it done and back to me it really doesn't matter. My husband payed a lot of money for this watch and I'm very disappointed! Mrs peterson
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Reason of review:
Order processing issue
Jaxson Rab

Le Vian - Ring Review

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Le Vian - Ring Review
Le Vian - Ring Review - Image 2
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My husband and I have been looking for a chocolate diamond ring to buy for years. Finally found one we both loved!

Bought it on black Friday 2016. Picked up the ring in December 2016. I happened to take a picture of it while I was in the store. The very next day I noticed a diamond missing.

Took it back to the store, they returned it and reordered it. Not even 2 months later a diamond is missing. Today, we took it back to the store. We explained to the salesman that if I'm going to buy an expensive ring, I want to wear it everyday!

The saleswoman that originally helped me was very happy to see our issues were fixed. My husband picked out a new ring (not Le Vian) it is better quality and bigger. We will never purchase another piece of jewelry made by Le Vian.

The setting the diamonds are in, are not great quality. I've never had issues with any diamond ring that I've had and to have the same issue in less than two months, I was not happy.

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Reason of review:
Bad quality
1 comment
Guest

agree

Martel Gvl
map-marker Great Neck, New York

RESPECT YOUR FAMILY NAME

Le Vian - RESPECT YOUR FAMILY NAME
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Updated by user Apr 19, 2017

I have found out my issue more than likely wasn't LeVian fault. My ring was purchased as a sz 7 bc that was the only size available from the merchant.

I had it resized to a 5.5, thus compromised the diamonds and slowly they were popping out. The jewelry stores should...

Updated by user Apr 18, 2017

Another stone bites the dust in April 2017, this is my 4th stone within 4 months, a stone a month is ridiculous.

Original review Feb 16, 2017
I live in Northern CA, in November 2016, My fiancé purchased a beautiful white gold with chocolate diamonds Le Vian engagement ring for me from a major department store. By early December 2016 I noticed a diamond had fallen out of the setting, before I could take it in (within a week) another diamond had fallen out.

I immediately brought it back to the retailer and they sent my ring into the LeVian repair shop in Southern CA for repair. My ring was returned to me 2 weeks later. I wore my ring for a month and in January 2017, behold, another diamond had fallen out. Again, I brought my ring back to the retailer to send it once again to LeVian repair hub in Southern CA.

I then requested my store clerk to make a note to the repair slip that this is the third diamond within 2 months to have fallen out. While waiting for my ring to return, I decided to look up LeVian jewelers. Just as I expected, I discovered a website with in my opinion is a slew of complaints against this jewelry manufacturer for the same dissatisfaction. See URL link https://www.pissedconsumer.com/le-vian/RT-F.html.

It appears to be many faulty work complaints for diamonds falling out. I decided to research the company and found it is family owned and the father of this business passed away in 2000. Mr. Abdulrahim Ephraim LeVian, I am certain would not be happy with how his company is now conducting business, diamonds should not be falling out of any of their pieces.

I went on to read, he taught his children and grandchildren to value and nurture the honor and respect of the LeVian family name that they carry. I would hope that defects and repairs are logged at all jewelry repairs so that this prideful company would take head to the shoddy work that is producing what is becoming very widely known as a poor quality jewelry.
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Loss:
$1800
Pros:
  • Beautiful selection and design variation
Cons:
  • Diamonds fall out repeatedly
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

2 comments
Guest

I too have problems did not receive my certificates. My ring was reorder twice and the flower still fell off I said the ring is defective levian agreed and still nothing done about it.

As I returned it for repairs I noticed the ring I purchased a year ago had stones missing. Went to get that ring wore another ring and stones missing from that ring also.

I always purchased levian rings at Macy's because of the lifetime warranty now only 2 year warranty I guess I will not buy levian again.

Guest

You are not alone, I had the very same thing happen and it looks to be the same beautiful ring, which I love. I received the ring for Christmas 2015, had a small diamond fall out, I just returned the ring for new one, since it was less than 90 days since the purchase!

Another 4 months goes by and another one falls out!! I took it back in and my return time had run out so they took it in for repair, free of charge of course, after I had the ring back for a short time I noticed that one diamond just didn't seem as clear as ALL of the others, it sticks out like a sore thumb maybe because I look at it everyday I guess!

I don't know if it is just less quality of a diamond or a fake. I love the ring and will keep it, however...I am very dissapointed.

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Miral Mbx

The black background around stones is "bleeding" on the strawberry gold

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Le Vian - The black background around stones is bleeding on the strawberry gold
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Le Vian - The black background around stones is bleeding on the strawberry gold - Image 3

My fiance purchased my engagement ring around Decemver 20, 2016 and it was given to me on the 21st. I wore it for 6 days and took it to the kay jewlers where it was purchased to be sent t Le Vian to be sized smaller.

I picked it up last week January 26th and within a few days I noticed that the black around the small chocolate diamonds had started to "bleed" onto the strawberry gold and some of it was missing. I took it to the store today and the ladies didnt know what to do. They asked me to come back the next day to talk to my sales person because she has been working there longer and needs to make the decision on doing an exchange or send off for repair. I also noticed that one of the prongs is very small and was told that it was bent in and wasnt as tall as the rest.

After reading all of these reviews I am very sad because I love this ring but I think it may be a very bad decision to keep it or just exchange it.

Im afraid that it will upset my fiance if I decide to go with a different ring and brand so we dont have to deal with the hassle of repairs and not having the ring on my finger. Cross my fingers that everything works out with out all the run around.

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Pros:
  • Style of ring
  • Loved the ring
Reason of review:
Happy for another reason
3 comments
Andrea Ahw

It looks like your rose gold needs to be repolished. Rose gold is actually not gold at all.

Gold is yellow. The rose color is from copper polishing. Sometimes, depending on the setting, it does not hold well.

I have a few rings that are polished. One simply will not hold the polish so I stopped having it done.

Guest
reply icon Replying to comment of Andrea Ahw

Are you stupid? Rose gold not a color.

Gold is an alloy 14 parts gold 10 parts other. In the. Ase of rose gold 5-7 parts are copper which gives it its color.

In yellow its nickel and other metals. Even a quick google or wiki search would eliminate this ignorance

Adleigh Hwe

You know what "chocolate diamonds" are? They're the cheap brown diamonds primarily used in industrial applications renamed.

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Anonymous

Le Vian - Ring Repair Review

Le Vian - Ring Repair Review

My husband got me a beautiful auqamarine chocolate diamond ring for christmas 2016..sent it out to get sized..3 weeks later got it back and noticed the bottom of the band turned a brown color..sent it out again and got it back a week later...looked nice but then..it turned again. Not happy at all.

It may not seem like a big deal but it is to me. I dont even enjoy wearing it..ive worn it maybe 5 times since i got it. My husband wants to bring it back again but im refusing its a waste of time.

It was bought from kay jewelers and i have never had an issue with them. Bit this is very disappointing and for levian to have to fix one ring not once..not twice but now three times in less than 5 months is absolutely unacceptable!

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Reason of review:
Bad quality
Anonymous

I'm on my 3rd LeVian Ring. The stone keeps losing it's color

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My husband purchased a LeVian Aqua marine chocolate diamond ring for my birthday a year and a half ago and it's looked so bad most of the time that I just didn't wear it. We took it back to the store and they sent it back to Le avian.

I had had it 9 months but hadn't worn it in 6 months because the stone lost all the coloring and the side of diamonds had fallen off. I was told I would receive it back in 3 weeks, it took 6 weeks. 3 months later again the stone was a milkywhite instead of blue and I returned it again. They gave me the one out of the showcase and I'll have it resized myself.

Bet it's back at the stores.

3 months. Will also call the BBB.

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Reason of review:
Bad quality
2 comments
Guest

Is the Levian bought at Macy’s the same quality as the ones sold at Jared’s? Does it come with a certificate of authenticity?

Guest

Le Vian rings are meant to be worn all the time. ANY gem stone will get discoloured if it is not cleaned.

IF YOU PAYED GOOD MONEY FOR A DESIGNER GOWN WOULD YOU COOK AND CLEAN WHILST WEARING IT?

- I THINK NOT! I have purched several pieces of Le Vian jewelery and never had a problem

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Anonymous

Resizing A Ring Taking A Month Longer Than I Was Told

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Le Vian - Resizing A Ring Taking A Month Longer Than I Was Told

My boyfriend bought me a beautiful Le Vian ring from Kay Jewelers for my birthday. It needed to be resized and I was given a promise date of 2/15/17.

Still not receiving an email from Kay I called them to see what was going on with my ring as I was concerned that it would get lost in the mail or my biggest concern, that it was still at Le Vian. They called Le Vian and found that my ring hadn't even started to be worked on. I got a quote for 2 & 1/2 more weeks. After doing some research I saw that my ring was no longer being sold by Kay Jewelers so for each day that I wait on my ring, the less confidence I have that I will ever see it again.

I am very upset with Le Vian and wish that they would have better communication with the jewelers that carry their line. This is a problem that I have seen all over the internet, so it surprises me that no action has been taken to fix the issue.

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Pros:
  • Chocolate diamond rings
Cons:
  • Poor on time delivery
Reason of review:
Order processing issue

Preferred solution: Let the company propose a solution

1 comment
Guest

Have you received your ring yet ? I too sent my ring into repairs (same ring) during the same week you did, and still have not received it back. Unbelievable

Cotina Gjm

Le Vian - Ring Review

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Le Vian - Ring Review

My husband bought me a Le Vian chocolate and white Diamond band for our anniversary and i have had it less than 2 months. One of the white diamonds has just fallen out and is gone.

When i contacted the store where we bought it they said sorry we dont have any more in stock. But we do on NY and in IL. Really i live in Toledo and they will not ship it to the Toledo store .

Very unhelpful and i will not shop at Macy's again. This ring was not cheap and im so sad the diamonds are falling out.

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Reason of review:
Bad quality
2 comments
Martel Gvl

Hi, I am wondering if your LeVian ring was custom sized or did you have to have it resized when you bought? I ask because I now know those rings cannot be resized to a smaller or bigger size because it compromises the diamond settings in the whole ring. Which explains why I repeatedly lost diamonds from mine.

Andrea Ahw

Did you warranty or insure it? Once you leave with it it is yours.

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Anonymous

Le Vian - Ring Review

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Well with all these bad reviews, I am very happy to report that I own at least 10 beautiful levian rings. I ware 8 of them 7 days a week, 365 days a year, for years. I have never had a stone come out, ever!. I have never had a discolored stone, they are all brilliant in color. All the sales personnel are helpful, cheerful and kind. I have never, ever had any problems and will continue to purchase from levians wonderful collection. Thank you levian!
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Reason of review:
Good quality
2 comments
Guest

I got mine for a month now and love it. Also got it for a great price at Macy's.

Guest

I have had one for two years and I wear it every day and so nothing to protect it...I know I should . I have had no issues with anything and just bought my second one today

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Anonymous

Le Vian Ring Review

Le Vian - Simple Review #1489890087
Tried twice after purchase to get another stone. Then developed Stage 1C Ovarian Cancer and had to put everything on hold
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Reason of review:
Order processing issue
Anonymous

Owned for a week to the day, missing chocolate diamond.

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My other half brought me the 14ct vanilla white gold tanzanite and chocolate diamond ring for our engagement. After having the ring for a week it's missing a diamond. So gutted not like they are cheap either
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Reason of review:
Bad quality
1 comment
Guest

I have bought rings and necklace from levian . Im so pleased with them .

Im lucky so far with my jewery, no problem so far. Levian jewery always caught my eyes, i purchased them at kay. Im going to get a bracelet in the future.

I tknow levian jewery are expensive, but i love it . I give them 5 stars

Anonymous

Ugly Le Vian Ring

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After 25 years of being a Correctional Officer I decided to reward myself with a Beautiful Purple Stone Le Vian Ring. After waiting several weeks for resizing the ring came back and the Beautiful Purple Stone was A DULL MILKY color.

The Jewelry Store was not much help. I refused to wear it, frankly embarrassed to wear it and put it into the box and wore a much more beautiful $20.00 ring. I tried another Kay's Jewelry Store in Iowa and was told most likely the stone was touched with heat during the sizing but I needed to consult the store in Springfield Illinois where purchased. Or I could PAY MORE and BUY SOMETHING different during a TRUNK SHOW.

Approximately 3 months later I was diagnosed with Stage 1C Ovarian Cancer and for the next 4 years tried to recover from the damages of Chemotherapy. I moved and just found the ring which is still hideous. I'm sure if the founder seen this ring he would agree with my embarrassment. I just want a beautiful brilliant deep Purple Stone to replace the hideous one.

I have never purchased a piece of jewelry for myself THAT EXPENSIVE but justified it for Serving the Military 79 to 82 and then working in a Male Dominated Career.

I just wanted to feel girly. Thank you for any help you may be able to render.

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Reason of review:
Bad quality
1 comment
Guest

Have you written to the company? I would and call customer service and if they cant help you as to speak to the person who is their manager

Anonymous

VERY UPSET! :( Not even a week and diamons are already falling out!!

My boyfriend purchased a beautiful Le Vian Morganite Diamond Ring from Kay's on March 11th for me. Sent it in for resize that same day and got it back April 15th.

YESTERDAY APRIL 24TH I LOOK DOWN AND A DIAMOND IS MISSING! My boyfriend and I are so upset. He spent $1700 on this ring and I haven't even had it back for over a week and I am already loosing diamonds. My plan was to take it back to Kay's today and get it sent back, so I wake up this morning and get to work and find I am missing yet another diamond on the same side!

I have an office desk job, I don't ware my jewelry to bed, and I don't shower in my jewelry. I am very upset. I would love to be able to ware this ring everyday as I have gotten many compliments on it! and my boyfriend did such an amazing job picking it out and all.

I would love to be able to show it off and let him know I love it and am so proud to ware it! but if diamonds keep falling out I wont be able to ware it as often as id like. Kay's was great in customer service.

My boyfriend has been a long time customer of theirs for over 5+ years. We are just hoping to send this back and get it taken care of and have no more issues.

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Reason of review:
Bad quality
1 comment
Guest

I got the aquamarine chocolate diamond for christmas and had nothing but issues..no diamonds falling out but...the band keeps turning a copper brown color after having it sized..I'm so sad and need to bring it back again..for the 3rd time in 4 months..I hope the issue is taken care of properly or there's gonna be some words