Le Vian
Reviews and Complaints
Le Vian - Ring Review
Letter to Levian
Bought an engagement ring back in April and have had nothing but problems with it. First within a month of having the ring it came out of round because the ring is apparently hollow.
Took it back to Kay's for a warranty repair came back with a big dent in the side of it and what I am guessing is some cheap black paint or that is supposed to look like black rhodium plating. If it is black rhodium playing the jeweler SUCKED! I now have a diamond that came out of the same ring... I'm very disappointed in the craftsmanship and quality of your jewelry.
I'm so disgusted by the quality I will not be referring anyone to purchase any jewelry that carries your name. Sadly I now not only am I left with a ring that is not going to be repaired in time for the wedding at the end of the month. I am questioning wether I even want to purchase the watches I was going to buy to match our wedding set. The sales people at Kay's claim when I talked to them about the diamond falling out was "you're not supposed to wear your ring on a daily basis..." if that's the case you guys really need to get your ring designs up to par and they shouldn't be selling your rings as engagement rings.
Let it be known my fianc hardly leaves the house because she is pregnant and can not work. Which makes my belief in the quality of your product even worse.
Pretty up set
Le Vian - Ring Review
My husband and I have been looking for a chocolate diamond ring to buy for years. Finally found one we both loved!
Bought it on black Friday 2016. Picked up the ring in December 2016. I happened to take a picture of it while I was in the store. The very next day I noticed a diamond missing.
Took it back to the store, they returned it and reordered it. Not even 2 months later a diamond is missing. Today, we took it back to the store. We explained to the salesman that if I'm going to buy an expensive ring, I want to wear it everyday!
The saleswoman that originally helped me was very happy to see our issues were fixed. My husband picked out a new ring (not Le Vian) it is better quality and bigger. We will never purchase another piece of jewelry made by Le Vian.
The setting the diamonds are in, are not great quality. I've never had issues with any diamond ring that I've had and to have the same issue in less than two months, I was not happy.
RESPECT YOUR FAMILY NAME
I have found out my issue more than likely wasn't LeVian fault. My ring was purchased as a sz 7 bc that was the only size available from the merchant.
I had it resized to a 5.5, thus compromised the diamonds and slowly they were popping out. The jewelry stores should...
Another stone bites the dust in April 2017, this is my 4th stone within 4 months, a stone a month is ridiculous.
I immediately brought it back to the retailer and they sent my ring into the LeVian repair shop in Southern CA for repair. My ring was returned to me 2 weeks later. I wore my ring for a month and in January 2017, behold, another diamond had fallen out. Again, I brought my ring back to the retailer to send it once again to LeVian repair hub in Southern CA.
I then requested my store clerk to make a note to the repair slip that this is the third diamond within 2 months to have fallen out. While waiting for my ring to return, I decided to look up LeVian jewelers. Just as I expected, I discovered a website with in my opinion is a slew of complaints against this jewelry manufacturer for the same dissatisfaction. See URL link https://www.pissedconsumer.com/le-vian/RT-F.html.
It appears to be many faulty work complaints for diamonds falling out. I decided to research the company and found it is family owned and the father of this business passed away in 2000. Mr. Abdulrahim Ephraim LeVian, I am certain would not be happy with how his company is now conducting business, diamonds should not be falling out of any of their pieces.
I went on to read, he taught his children and grandchildren to value and nurture the honor and respect of the LeVian family name that they carry. I would hope that defects and repairs are logged at all jewelry repairs so that this prideful company would take head to the shoddy work that is producing what is becoming very widely known as a poor quality jewelry.
- Beautiful selection and design variation
- Diamonds fall out repeatedly
Preferred solution: Let the company propose a solution
The black background around stones is "bleeding" on the strawberry gold
My fiance purchased my engagement ring around Decemver 20, 2016 and it was given to me on the 21st. I wore it for 6 days and took it to the kay jewlers where it was purchased to be sent t Le Vian to be sized smaller.
I picked it up last week January 26th and within a few days I noticed that the black around the small chocolate diamonds had started to "bleed" onto the strawberry gold and some of it was missing. I took it to the store today and the ladies didnt know what to do. They asked me to come back the next day to talk to my sales person because she has been working there longer and needs to make the decision on doing an exchange or send off for repair. I also noticed that one of the prongs is very small and was told that it was bent in and wasnt as tall as the rest.
After reading all of these reviews I am very sad because I love this ring but I think it may be a very bad decision to keep it or just exchange it.
Im afraid that it will upset my fiance if I decide to go with a different ring and brand so we dont have to deal with the hassle of repairs and not having the ring on my finger. Cross my fingers that everything works out with out all the run around.
- Style of ring
- Loved the ring
Le Vian - Ring Repair Review
My husband got me a beautiful auqamarine chocolate diamond ring for christmas 2016..sent it out to get sized..3 weeks later got it back and noticed the bottom of the band turned a brown color..sent it out again and got it back a week later...looked nice but then..it turned again. Not happy at all.
It may not seem like a big deal but it is to me. I dont even enjoy wearing it..ive worn it maybe 5 times since i got it. My husband wants to bring it back again but im refusing its a waste of time.
It was bought from kay jewelers and i have never had an issue with them. Bit this is very disappointing and for levian to have to fix one ring not once..not twice but now three times in less than 5 months is absolutely unacceptable!
I'm on my 3rd LeVian Ring. The stone keeps losing it's color
My husband purchased a LeVian Aqua marine chocolate diamond ring for my birthday a year and a half ago and it's looked so bad most of the time that I just didn't wear it. We took it back to the store and they sent it back to Le avian.
I had had it 9 months but hadn't worn it in 6 months because the stone lost all the coloring and the side of diamonds had fallen off. I was told I would receive it back in 3 weeks, it took 6 weeks. 3 months later again the stone was a milkywhite instead of blue and I returned it again. They gave me the one out of the showcase and I'll have it resized myself.
Bet it's back at the stores.
3 months. Will also call the BBB.
Resizing A Ring Taking A Month Longer Than I Was Told
My boyfriend bought me a beautiful Le Vian ring from Kay Jewelers for my birthday. It needed to be resized and I was given a promise date of 2/15/17.
Still not receiving an email from Kay I called them to see what was going on with my ring as I was concerned that it would get lost in the mail or my biggest concern, that it was still at Le Vian. They called Le Vian and found that my ring hadn't even started to be worked on. I got a quote for 2 & 1/2 more weeks. After doing some research I saw that my ring was no longer being sold by Kay Jewelers so for each day that I wait on my ring, the less confidence I have that I will ever see it again.
I am very upset with Le Vian and wish that they would have better communication with the jewelers that carry their line. This is a problem that I have seen all over the internet, so it surprises me that no action has been taken to fix the issue.
- Chocolate diamond rings
- Poor on time delivery
Preferred solution: Let the company propose a solution
Le Vian - Ring Review
My husband bought me a Le Vian chocolate and white Diamond band for our anniversary and i have had it less than 2 months. One of the white diamonds has just fallen out and is gone.
When i contacted the store where we bought it they said sorry we dont have any more in stock. But we do on NY and in IL. Really i live in Toledo and they will not ship it to the Toledo store .
Very unhelpful and i will not shop at Macy's again. This ring was not cheap and im so sad the diamonds are falling out.
Le Vian - Ring Review
Le Vian Ring Review
Owned for a week to the day, missing chocolate diamond.
Ugly Le Vian Ring
After 25 years of being a Correctional Officer I decided to reward myself with a Beautiful Purple Stone Le Vian Ring. After waiting several weeks for resizing the ring came back and the Beautiful Purple Stone was A DULL MILKY color.
The Jewelry Store was not much help. I refused to wear it, frankly embarrassed to wear it and put it into the box and wore a much more beautiful $20.00 ring. I tried another Kay's Jewelry Store in Iowa and was told most likely the stone was touched with heat during the sizing but I needed to consult the store in Springfield Illinois where purchased. Or I could PAY MORE and BUY SOMETHING different during a TRUNK SHOW.
Approximately 3 months later I was diagnosed with Stage 1C Ovarian Cancer and for the next 4 years tried to recover from the damages of Chemotherapy. I moved and just found the ring which is still hideous. I'm sure if the founder seen this ring he would agree with my embarrassment. I just want a beautiful brilliant deep Purple Stone to replace the hideous one.
I have never purchased a piece of jewelry for myself THAT EXPENSIVE but justified it for Serving the Military 79 to 82 and then working in a Male Dominated Career.
I just wanted to feel girly. Thank you for any help you may be able to render.
VERY UPSET! :( Not even a week and diamons are already falling out!!
My boyfriend purchased a beautiful Le Vian Morganite Diamond Ring from Kay's on March 11th for me. Sent it in for resize that same day and got it back April 15th.
YESTERDAY APRIL 24TH I LOOK DOWN AND A DIAMOND IS MISSING! My boyfriend and I are so upset. He spent $1700 on this ring and I haven't even had it back for over a week and I am already loosing diamonds. My plan was to take it back to Kay's today and get it sent back, so I wake up this morning and get to work and find I am missing yet another diamond on the same side!
I have an office desk job, I don't ware my jewelry to bed, and I don't shower in my jewelry. I am very upset. I would love to be able to ware this ring everyday as I have gotten many compliments on it! and my boyfriend did such an amazing job picking it out and all.
I would love to be able to show it off and let him know I love it and am so proud to ware it! but if diamonds keep falling out I wont be able to ware it as often as id like. Kay's was great in customer service.
My boyfriend has been a long time customer of theirs for over 5+ years. We are just hoping to send this back and get it taken care of and have no more issues.
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
agree