Laurel R Jap

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Verified Reviewer
| map-marker Colchester, Connecticut

Chocolate diamond Stones keep falling out

Le Vian - Chocolate diamond Stones keep falling out
My story sounds similar my ring has spent more time being repaired than in my hand. Purchased it at Macys it is back in repair again for a stone lost, this time I asked them to send it to Le Vian for repair they said it will take 3-4 months. It is a beautiful ring but like others Im afraid to wear it. I will not buy LeVian again
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Pros:
  • Very pretty
Cons:
  • Quality or issues resolution
  • Stones fall out of many rings as well as my own

Preferred solution: Full refund

Anonymous

Sapphire and diamond ring

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No Two diamonds fell out of the ring. I've only had the ring for two years. I am very disappointed with the quality. Bad workmanship.
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Loss:
$1500
Pros:
  • Very pretty
Cons:
  • Stones fall out of many rings as well as my own

Preferred solution: Need two diamonds replaced.

Resolved
Rose B Wqt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Excellent repair

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Updated by user Mar 15, 2020

LeVian did an exemplary job of replacing the ruby on my 18kt gold ring for free!

Original review Mar 15, 2020
A ruby fell out of my LeVian ring due to my accidentally dropping it on my marble floor. I took it back where I bought it and the LeVian company replaced the ruby so well I couldn't even tell. They also shined up my ring. I thought I had a new ring! Great company! Their pieces are beautiful and unique!
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Pros:
  • Beautiful
  • Unique designs

User's recommendation: Buy LeVian with confidence

wanda m Jsh

Watch repair

I need an arm replaced on my watch. Apparently them mechanisms was broken during repair.
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Loss:
$1999
Nguyen L Gkm
map-marker Orlando, Florida

Haven't received card of authenticity.

Purchased Levian Collection necklace around January 10th 2020 and still havent received card of authenticity. Today is April 6th.
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Preferred solution: Deliver product or service ordered

lisa l Clx
map-marker Euclid, Ohio

Disappointed

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Le Vian - Disappointed

i just bought a rinf from levian on july 18th 2019 ive had it less the 2 months had to have it sized then i got it back and the stamp was not on inside of ring, then with in2 weeks of getting it back a diamomd fell out sent it back to get it fixed and they were suppose to check all other prongs got it back saturday notice 5 days later on the thursday that another diamond missing, luckily i am still in my period to where i can return it so i will be going to store tomorrow to return it and get my money back, totally ridiculous and very poor quality i wanted one for so long and feel so disappointed will never buy another one again..

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Reason of review:
Bad quality

Preferred solution: Full refund

5 comments
Guest

I wish they would take mine back but I just keep sending the ring back for more stones falling out over and over.

Guest
reply icon Replying to comment of Guest-1975594

I have same problem - waited 4 months to get 2 stones put back - i also had ring sized.. had it back a week and another stone fell out

Guest

Sounds exactly like what happened to me but when they sized it I got it back not stamped and the shank was like thread thin

Guest

It's not the ring, it's poor ring sizing. Jewelry sizing is more than reducing the band size, everything on the ring must be adjusted so all the stones fit properly.

This requires time and time is money, so more than likely the band size was adjusted the prongs checked by pushing on them but not checked with a scope to be sure enough prong surface is touching the stone. We get what we pay for if it's free sizing how much time and care do you think they are going to put in it.

Guest
reply icon Replying to comment of Guest-1776578

That makes since why my diamonds are falling out because I did have it re-sized

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Cheryl L Yki

I would not buy any LeVian jewelry unless I did with extreme caution. And I would ask what LeVian would cover if something happened. And I would demand I get instructions for care.

Purchased a Le Vian opal ring at Kay Jewelers in Morgantown WVA. Its not quite 1 year old. When I bought the ring it had a beautiful stone. After about 9 months, I looked at it and it looked foggy and opaque. No fire and beauty remained. I returned the ring to the store and they sent it to be cleaned. When it came back the diamonds looked beautiful, but the opal looked the same. Kay’s then sent it to Le Vian and Le Vian said I must have gotten something on it ie; Dawn dishwashing liquid or some chemical. Well, I didn’t. I may have washed my hands with it on, but I didn’t shower with it on or do dishes with it on. Kay’s tells me it’s an Ethiopian opal and it’s mostly water and even water will damage it. I got basic jewelry care instructions, but certainly no instructions on how to care for an Ethiopian opal. LeVian wants 595.00 to replace the opal that I originally paid 1,495.00 for. So, what do I do? If the opal is so sensitive to ‘everything’ how can I even be sure it won’t happen again. I feel LeVian should be responsible for the replacement. I have a lot of jewelry including 4 LeVian rings and a rose gold diamond cross necklace and I take care of my jewelry. Also, I have an opal cluster ring from a long time ago and the opals are as nice as they were from day one. I do NOT abuse my jewelry. I feel LeVian should replace the stone. Are you telling me that a company as large and supposedly as reputable cannot replace the opal in my ring when I was NOT given any instructions on how to care for it? I will never buy another piece of LeVian, knowing you will not stand behind your jewelry and I will never uphold your name when I have the chance. This has tarnished the opinion I used to have for your company.
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Loss:
$1495
Cons:
  • Customer service at jared
  • Quality or issues resolution
Reason of review:
Poor customer service

Preferred solution: Replace the opal

1 comment
Guest

Natural opals require care and careful handling while wearing. If you damaged the opal then thats on you.

As a jeweler for over 30 years the poor treatment of fine jewelry always amazes me, you spend a good chunk of change on something, do no research on how to treat your expensive item and expect everything for free after the initial purchase. A simple google search for "how to care for natural opals" give you all the basics

Lexi M Qht

Do NOT recommend - or highly caution against expensive purchases

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I have had the exact same problem with my Levian chocolate diamond ring. Lol granted it is not worth as much as yours, but for a ring originally valued at $1500 I should not expect stones to fall out, nor should anyone - but it's happened and it's extremely disheartening when any diamond ring falls apart like that. The diamond that has fallen out multiple times is a small diamond stone in the bottom center of the halo that surrounds my chocolate diamond. Upon further examining the ring even I could tell that the halo was not made properly, and it looks like many of the stones were just squished together to fit in properly. It is still a beautiful ring, but no woman should have to feel a twinge of sadness every time she looks at her gorgeous diamond. I've always been fascinated by the little secret design at the bottom and the hidden diamonds on the top and bottom of the ring always made it feel so special to me, and even though people say they can hardly tell that a stone fell out because it almost looks like it's supposed to be that way, I will always know that there will be a stone missing and no matter how many times I repair it the stone will eventually fall apart again; simply by how the ring has been designed. **I caution anyone on buying Levian, especially extremely expensive purchases over $1000.
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Loss:
$150
Pros:
  • Chocolate diamond rings
  • Rings appear beautiful for the time being
Cons:
  • Quality and warranty
  • Stones fall out of many rings as well as my own
Reason of review:
Bad quality

Preferred solution: N/A

angela j Gsj

Made in china

I too purchased a Le Vian chocolate diamond ring and the tag said Made in china!!!! Not a happy camper. I actually threw all of my Kay Jeweler coupons away!!!
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Loss:
$466
Pros:
  • I like the color of the band and the style
Reason of review:
not told it was from China, though I was purchasing USA product

Preferred solution: Full refund

Donna S Zyr

Damaged and no refund

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I've been saving for the ring for a long time bought it at JC Penny's they wouldn't allow me to return it I do have a warranty on but they say not on the stone....I have emailed Le Vian but as expected no reply the ring was over 6000.00 so I paid 6000.00 for junk very disappointed and will not purchase anything with that name again......Why is the jewelry so expensive when it doesn't hold it's value?
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Loss:
$6000
Cons:
  • Diamonds keep falling out of my 3000 ring
  • Quality or issues resolution
  • Bad design diamonds fall out center sto e cracked
Reason of review:
Damaged or defective

Preferred solution: Let the company propose a solution

Julia B Nrt
map-marker Orlando, Florida

My husband bought me a Levian in 2016 with my birthstone, my granddaughter was born in the same month, I wanted a ring to pass on to her. Well like everyone my diamonds keep falling out.

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I’ve had three diamonds replaced once under warranty and once paid for, now three more diamonds are out. I contacted Levian, they said because I bought my ring on sale it only has a 90 day warranty. I still paid a lot for the ring. Only worn twice, now it decorates my ring drawer!!! Levian said they would fix it at my cost, but no guarantee. Why would I pour more money into it!??! Very disappointed!! Beautiful ring not worth the headache!
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Loss:
$1000
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

Shari Ora
map-marker New Castle, Delaware

Defective ring

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My husband bought me a le Vian for our Anniversary a few years ago. It did not take long and the stone lost its color. I noticed the stone was loose in the prongs. Was told warranty would not cover the ring. The woman at Kay’s said it would be 50 to 75 dollars to have the stone replaced. She just called and said it would be 160.00 to replace it. I have opted to take it to my local jewelry for that price. I will not buy another Le vian the Warranty seems quite worthless. Guess it makes a good selling point though, just an untrue one.
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Loss:
$1
Cons:
  • Quality and warranty
Reason of review:
Damaged or defective

Preferred solution: Let the company propose a solution

Anonymous
map-marker New Orleans, Louisiana

Why ring is not stamped Le Vian

Hello, why are the reviews reporting poor quality, and stones fallen out!? This is so sad because the jewelry is so lovely.
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1 comment
Guest

I just purchased a Levian ring & it’s not stamped Levian inside ring. Really comcerned

Candice C Fcg

Defective ring with no refund

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I bought my chocolate diamond ring in late 2014 as a first time gift to myself of fine jewelry. In a little more than a months time, I had to return the ring for a diamond that fell out. It was too late to return the ring for a full refund by then. I have since returned the ring 12 times for diamonds. They "said" the replace the ring with a new one a couple of months ago because I had had so much trouble with it. I have already had to send it back once to replace a diamond and it is missing one now. It seems that the only way to keep the diamonds in this ring is to keep it in my jewelry box! I bought it at Kays in Fultondale, Al. I asked for someone to contact at Le Vain but they refused to give me any information. I made an official request for a refund of my money but of course this is not something they say is possible. I feel that I should be able to wear this ring for more than a couple of months at a time without having to send it in for repair. I feel this particular style must be defective and feel I should be able to get a full refund for it. I also have the ear rings to match that most likely are just as bad but I have only worn them once and they stay in the jewelry box. I do not wish to trade in and get more defective jewelry and spend even more money to do so. I do not wish to buy any more jewelry from Le Vain. I would like to resolve this as soon as possible as this has become a lot of trouble and embarrassing.
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Loss:
$1799
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Anonymous
map-marker Saint Louis, Missouri

Very Disappointed

I have 31 LeVian pieces and over the years, I have seen the quality of their pieces get worse and worse. I seldom wear any of my pieces anymore due to the supposed warranty on these pieces. It only covers diamonds, not any other stone. For the amount of money that we pay for these pieces you would think the entire piece would be covered, not just the small side diamonds.
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