I had purchased a Grape Amethyst Le Vian ring at Macy's to replace the original wedding ring and had no idea that they were supposed to send in a form to Le Vian for a certificate of authenticity. When I found out I wigged out.
I contacted Le Vian and a rep. Pryia Mahabir was very helpful. She told me to contact macy's. Called macy's and they said I had to bring back the receipt and the tag.
I had took off the tag in the store and threw it away so I didn't have it anymore. So I contacted Pryia again and she gave me instructions to get the tag number for macy. It completely turned a stressful situation into a pleasant one. She also did all this through emails within the day which is impressive.
After looking at other reviews I was pleasantly surprised.
I have had my ring for a month now and I love it. No missing stones and I wear it 24/7, even to bed.
Product or Service Mentioned: Le Vian Customer Care.
Reason of review: Good customer service.