Dec 2013, fell in love with ring advertised by Kay Jewelers on tv. Purchased the ring. Long story short.....Kay jewelers replaced diamond that fell out. Since I live over an hour from where I purchased the ring, I could not take it back when the same diamond fell out a 2nd time. After run around with Harry Richie Jewelers, I contacted Levian Corp. myself. They were very helpful and replaced the same diamond when it fell out 2 more times. According to their warranty after the 3rd time, they replaced the ring. I received replacement in a timely manner. That was March 23, 2015. June 13, 2015 a corner diamond fell out of new ring. I just sent it back to Levian yesterday.
I had better luck contacting Levian Corp and they stood behind their warranty. Anyone can call them at 516 466-7200. Explain your problem to them. Forget the store where you bought the ring. If you need to send one in, send to Levian Corp. 235 Greatneck Rd, Greatneck, NY 11021.
I will have to wait and see if the new replacement stays in the ring, otherwise, I may be seeking a refund as well. I love the ring, but, it costs me $25 everytime I send it back for postage and insurance. I'm not going to trust USPS with a $2K ring.
So, so far, it has costs me upwards of $75 to get free replacement diamonds. Such beautiful jewelry to be such poor quality. A shame for sure.
More Review Details
What I liked
- Loved the ring
What I disliked
- Quality and warranty
- Reason of review:
- Damaged or defective
- Preferred solution:
- fix ring and promise refund if diamonds keep falling out
- Monetary loss:
- Product or service
- Le Vians Chocolate Diamonds Ring
- Review category
- Luxury / Jewelry
You May Also Like
- "Second diamond to fall out! I got my engagement ring in December, by February I'd lost a diamond, which Jared charged me to replace and sent to Le Vian for..."
- "My husband purchased an engagement ring from KAYS 6 yrs ago. We actually bought a 6,ooo.oo mounting and a 2,ooo.oo Leo diamond to put in it as the centerpiece stone...."
- "Agape screwed up my ring 3 yrs ago and refused to fix it correctly. Given my ring was 90% perfect, i let it go. Stone fell out recently,..."
- "SHOCKING DISHONESTY AND FALSE CLAIMS. I was never able to speak to a person. They were supposed to e-mail me when my phone was received and to give me a..."
- "I purchased leather furnature from Living Spaces with extended warranty. They had no record of extended warranty which I have the paperwork. They claim that since I moved from original..."
- "My husband and I both purchased snake boots for hunting from bass pro shop online. With very minimal use, and no visible wear on the boys we have both had..."
- "Please Do NOT PURCHASE from this company. I purchased several items, clothing received was STAINED and jumpsuit was not as described as on website. The most frustrating part of this..."
- "The Clearance rack at the Vallejo Ross NEVER has more than one dress for sale in Women's sizes 18-24. The manager fails to keep it stocked. Photo: October 22nd...."
- "I went to arco store #42755 carwash twice and my car came out dirty both times. The cashier refuse to give me a refund and told me that..."