Dec 2013, fell in love with ring advertised by Kay Jewelers on tv. Purchased the ring. Long story short.....Kay jewelers replaced diamond that fell out. Since I live over an hour from where I purchased the ring, I could not take it back when the same diamond fell out a 2nd time. After run around with Harry Richie Jewelers, I contacted Levian Corp. myself. They were very helpful and replaced the same diamond when it fell out 2 more times. According to their warranty after the 3rd time, they replaced the ring. I received replacement in a timely manner. That was March 23, 2015. June 13, 2015 a corner diamond fell out of new ring. I just sent it back to Levian yesterday.
I had better luck contacting Levian Corp and they stood behind their warranty. Anyone can call them at 516 466-7200. Explain your problem to them. Forget the store where you bought the ring. If you need to send one in, send to Levian Corp. 235 Greatneck Rd, Greatneck, NY 11021.
I will have to wait and see if the new replacement stays in the ring, otherwise, I may be seeking a refund as well. I love the ring, but, it costs me $25 everytime I send it back for postage and insurance. I'm not going to trust USPS with a $2K ring.
So, so far, it has costs me upwards of $75 to get free replacement diamonds. Such beautiful jewelry to be such poor quality. A shame for sure.
This person wrote the review because of damaged or defective of le vian ring from Le Vian and attached a photo. Reviewer claimed that he or she lost $1999 and wants Le Vian to "fix ring and promise refund if diamonds keep falling out".
The most disappointing in user's experience was quality and warranty. Author liked the most loved the ring. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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