I got engaged January 2, 2016 and I got married June 25, 2016 and since I got engaged I had to send the engagement ring and the band back numerous times, over 6 times. I have to now send my ring back again because guess what one chocolate diamond and one white diamond have fell out again.
At this point I just want another ring with just one stone, and pray that it doesn't fall out. I usually email my contact at the company and she gets my ring back to me within 7 days. The first time it had to be sent out I had to wait 6 weeks, this is unacceptable to me after paying thousands for a ring. I am totally disappointed in them.
I haven't had my rings for a year yet and this will be the seventh or ninth time, I lost count that I have to send it back. I am glad their customer service is good, but the ring and quality stinks. My wife's band is levian and so far hers has been good, and I have chocolate diamond and rose gold post earring that have been fine, but I only wore them twice. I hope they can resolve this issue for good now, because I am absolutely tired of sending my ring back, especially since its been blessed by my marriage.
I tried to send a pic to my email but it is not showing. I will post one soon if I can.
Product or Service Mentioned: Le Vian Ring.
Reason of review: Bad quality.
Monetary Loss: $3000.
Preferred solution: Let the company propose a solution.
Le Vian Pros: I like stefanie every time i have to return my rings.
Le Vian Cons: Color of the diamonds do not match the picture.